It was a beautiful summer weekend and I was
going to start a business trip. I had booked a taxi already one day earlier in
order to make sure to get it on time. Dream on, should I say.
I had a well known punctual schedule. No worry
about traffic jams in Tampere and no worry about long queue at the Tampere
airport. However, taxi delivery was not as punctual as I was expecting. Five
minutes late and I started to be a bit worried. Ten minutes late and I was
already very worried. Then I called to taxi dispatch center to check the
situation. They had tried to get a taxi to me, but all of those were busy. They
promised to keep trying. What a service. I was pretty angry and refused to
accept their offer.
Luckily my wife was at home and drove me to
the airport. As usual, I was on time at the airport.
The trip went well and I was back at the
office. Our company made an official complaint to Tampere taxi center about the
bad service. The official response was that taxi service does not have any
responsibility to deliver the taxi according to order. They just have
responsibility to answer the calls and try to seek a taxi. The rest is up to a
good luck. I hope all the other customers have better luck in the future.
That's when I decided to look for a partner.
Since then I have called directly to a taxi entrepreneur and he has never let
me down. He is always on time and the service is very good. In case that taxi
is already booked by someone else, I need to trust my good luck and have some
safety margin in the schedule.
Lessons learned:
Build long lasting partnerships.
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