Once upon a time I used to travel often with my
colleague, Mr. K. He had a strict standard for quality. That gave me hilarious moments couple of times.
We used to relax a bit while flying back to home after a business meeting. After the airline meal we usually asked
if the airline was serving excellent Cognac. Of course we are, was the usual
answer, after which we ordered our drinks. Once the air hostess brought us the Cognac, Mr. K. started the usual complaint about the quality of the drink. You promised us excellent Cognac and then you brought us just a good one. I found this traditional act amusing. Only a few times we really
managed to get the excellent Cognac. Anyway, nowadays the times are different and
you seldom get anything else that tight seating.
Lessons learnt:
Quality first.
Take care of your brand image consistently.
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